Project Brief

NBNTPG Telecom required a comprehensive enterprise platform to centralize operations across its multiple brands- AAPT, TPG, Vodafone, iiNet, and Lebara. The solution needed to streamline engagement with wholesalers, vendors, and enterprise / government clients while improving automation, reducing manual inefficiencies, and integrating seamlessly with internal systems.

Key features of the platform included Tech Fund management, eSIM provisioning, NBN workflows and mobile product sales, ensuring a smooth and scalable digital experience. The platform was designed to enhance operational oversight, increase scalability, and future-proof business processes for sustained growth.

Solution

 

TPG Telecom, a leading telecom conglomerate, required a centralised digital ecosystem to unify and streamline operations across its various brands including AAPT, TPG, Vodafone, iiNET, and Lebara To address these challenges, a comprehensive all encompassing legacy  platform- Frontier was updated to automate operations, improve procurement efficiency, and enhance the customer experience for vendors, NBN Workflows and porting services flows. The new designs introduced were for Mobile porting, eSIM concept to consumer portal, Tech fund and NBN business.

Key Features and deliverables

 

 
 

1. Centralised B2B & B2C Platform

  • Designed a seamless user experience that integrates all TPG brands under one scalable architecture.
  • Enabled multi-tier user access, allowing wholesalers, enterprise clients, and vendors to interact with the system effortlessly.
  • Developed self-service capabilities, reducing dependency on customer support teams, and an updated design system.
 

2. Automated mobile plan journey

  • Optimised mobile led journey for businesses and enterprise customers with a separate workflow for government entities with the added regulations.
  • Ensured real-time inventory tracking, allowing seamless order fulfilment across multiple products, without having to engage the account manager for little updates.
 

3. Tech Fund & eSIM Management System

  • Implemented a dedicated Tech Fund management module, allowing enterprise clients to track and utilise their tech fund allocations efficiently.
  • Designed an end to end eSIM provisioning system, enabling new / existing customers to activate and switch plans digitally without requiring a physical SIM card. 

4. NBN systems

  • Created an end to end workflow for  HTTP, HTTN, HTTC, HTTB, fixed wireless and HFC customers for TPG telecom.
  • Simplified a complex and technical  workflow into an intuitive non-technical user friendly process
  • Simplified the steps to under 5 for each of the six workflows listed above from one that was over 26 steps long.

5. Enhanced Security & Compliance

  • Designed a two factor authentication and an  end-to-end encryption for sensitive data, securing all transactions.
  • Created a structure that communicates with telecom regulations and enterprise security standards with the customers flawlessly
  • Integrated role-based access control, ensuring secure interactions between vendors, clients, and internal teams.
 

Interactive Prototype

Results

✔️ Improved enterprise client onboarding, allowing faster deployment of telecom services.

✔️ Automated NBN workflows, reducing manual work for account managers  and simplifying the complex workflows for FTTP, FTTC, FTTN, FTTB, fixed wireless and HFC plans.

✔️ Seamless integration of eSIM and mobile product offerings, boosting sales by 300% and user adoption.

✔️ Future-proofed the platform, ensuring TPG Telecom remains cohesive using design systems and tokens and dev friendly while. still  competitive in the evolving telecom landscape and user friendly for non technical clients .

✔️ Doubled mobile network coverage with advanced regional network sharing, providing customers with better value and more choices.

✔️ Accelerated broadband speeds through Vision Network, onboarding new retailers and improving connectivity for users.

✔️ Revolutionized mobile connectivity with eSIM, eliminating the need for physical SIMs and enabling users to sign up within minutes via Felix Mobile’s fully digital experience.

✔️ Enhanced sustainability efforts, with eSIM technology reducing plastic waste and minimizing environmental impact.

By shaping an experience that aligns with TPG Telecom’s business goals, this initiative successfully delivered a high-performance, scalable, and automated digital ecosystem, enabling TPG Telecom to enhance service delivery, streamline operations, and drive greater business growth