Lichivi Sitesphere · Construction & trades SaaS

Sitesphere
The end to end workflow for field electricians' jobs

“Managing electricians in the field now only takes a few clicks rather than a hundred phone calls.”
Site supervisor, discovery interview
Case study Construction · Product design · Design systems
Introduction

At Lichivi, I led the UX strategy design, and tech delivery for Sitesphere, a smart automation platform tailored for the construction and trade industries. The project focused on simplifying how businesses manage jobs, certifications, and compliance through a unified, cloud-based system. I oversaw the design direction, workflow mapping, and interface consistency across the platform to deliver a seamless user experience that connected field operations with back-office efficiency.

Sitesphere brand poster
2 wks → 72 hrs
from job assignment to wage release. The workflow automation collapsed a two week manual process into 72 hours
12
electricians whose on-the-job workflow, from worksheet to sign-off to pay, now runs through Sitesphere

The process

I

Discovery

Research on the current process

Discovery combined interviews, current process mapping and artefact study. The central artefact was the manual worksheet every electrician fills in on the job. It has to be signed by the client supervisor and the end client, then manually submitted with all the additional costs in the job to the payroll department, who verifies the job before a next-level admin finalises it and releases pay. Interviews with electricians, payroll staff and admins traced each handoff, and mapping the process end to end showed a two week gap between finishing a job and being paid for it.

Current state user journey map · before

The before journey, from job assignment to wage release. Six manual handoffs, roughly two weeks end to end.

Sitesphere current state customer journey map (detail blurred for confidentiality)
Current state journey map, blurred for confidentiality
Before · manual process
~2 weeks, job to pay
Job assigned
Phone calls & printouts
→
Manual worksheet filled on the job
Paper, per electrician
→
Signed by client supervisor & end client
Chased in person
Submitted to payroll with additional costs
Manual, end of week
→
Payroll verifies the job
Queries bounce back
→
Admin finalises & releases pay
Next approval cycle

How might we exercise

Synthesis workshops with stakeholders turned the pain points into How Might We questions, then dot-voted them into a focused set that framed the define phase.

How might we close the two week gap between a job done and pay released?
How might we capture sign-off on site, at the moment the work is finished?
How might we let payroll verify a job without chasing paperwork?
How Might We workshop wall covered in sticky notes
The How Might We wall from the synthesis workshop
II

Define the problem

The problem was defined around the wage release bottleneck. A finished job took roughly two weeks to become pay because every step, worksheet, signatures, cost submission, verification and finalisation, moved by hand. The redesigned core flow captures everything once, on site, and lets each downstream role act on the same record.

User flow · job to pay

Sitesphere job to pay flow mapped on a service blueprint board Core flow · digital worksheet Job to pay in 72 hours. Everything left of the dashed line is visible to the electrician. Electrician App Payroll Systems Sitesphere · v1.0 Electrician App Payroll Systems Line of visibility 1 On the job Digital worksheet Completed on the job, costs itemised live Auto-save Labour & materials totalled as entered Job record Updates in real time On-screen sign-off Client supervisor & end client sign before leaving Signatures Stored, timestamped & filed to the job 2 Verify Confirmation The record is with payroll instantly Verified record sent No re-keying, no chasing Payroll verifies Straight from the record Cost match Costs checked against the job Queries in-app Resolved on the record, not by phone Approval Logged with an audit trail 3 Pay Pay notification Electrician sees pay released, within 72 hours Status timeline Every step visible in the app Admin finalises Pay run triggered from the record History Full record kept for audit 72 hr SLA Tracked on every job to pay cycle Notes Offline mode for sheds & basements Signature legality reviewed with legal Queries were the biggest delay driver Costs itemised live cut payroll queries 72 hr target met for all 12 electricians
III

Conceptualisation

Future state journey map · after

The after journey. The same six stages collapse into one continuous digital thread, and the two weeks become 72 hours.

After · automated with Sitesphere
72 hours, job to pay
Job assigned in-app
Scoped, costed, scheduled
→
Digital worksheet & on-screen sign-off on site
Costs itemised live, both signatures captured
→
Payroll verifies from the record
No re-keying, no chasing
→
Pay released
Within 72 hours

Sprint planning & agile delivery model

Design ran one sprint ahead of engineering in a dual-track agile model. Discovery work validated concepts while delivery sprints shipped the previous track's designs. Each two-week sprint closed with a design review, a usability checkpoint and backlog grooming with product and engineering, so design decisions arrived tested rather than debated.

Discovery track
Concepts, prototypes, validation
→
Sprint-ready designs
Specced, tested, accessible
→
Delivery track
Build, QA, release
IV

Ideation, mock-ups, testing & delivery

Final ideation converged the validated concepts into high-fidelity mock-ups. Moderated testing ran with supervisors and office staff on real job data, and each release phase shipped behind the same loop: design, test on site, refine, release.

Ideation
Concept sketches to hi-fi
→
Mock-ups
Built from the library
→
Testing
On-site, real job data
→
Phased delivery
Release by roadmap phase
Sitesphere interface mock-ups across desktop and mobile
Result

Less paperwork on site. More visibility in the office.

The workflow automation now covers 12 electricians on the job, taking the process from job assignment to wage release from two weeks down to 72 hours.

One shared record from worksheet to wage release keeps field and office aligned, so the platform scales across project networks without process debt.

© 2026 Vasavi Sadhu